Reseller: EXEControl Global Solutions (www.execontrol.com)
Location: Clifton Park, New Jersey
Application: ERP Solution
Customer: CR Wireless (www.crwireless.com)
TigerLogic Product: mvBase Database
CR Wireless Expands, Aided by EXEControl® & mvBASE
-- Software Provides the Control Needed to Double the Business --
CR Wireless, Inc. (CRW), one of the highest-volume retailers of cellular communications and paging solutions in the Capital Region of New York State, has more than doubled in size with help from a powerful software system, EXEControl, which has as its backbone the mvBASE multi-valued relational database engine provided by TigerLogic Corporation.
Frank Grant, Founder and CEO of CRW, says, "We've grown from five to 11 retail locations in less than four years, thanks in part to the control that EXEControl gives us."
Prior to purchasing EXEControl, a comprehensive enterprise resource planning and customer relationship management business system, from EXEControl Global Solutions("EGS") in 2002, CRW had been using a variety of software packages - including some industry-specific solutions - to manage its business. However, significant off-line effort and human intervention was required to produce the business information necessary for efficient management.
Grant says, "To move ahead, we decided to invest in state-of-the-art technology to help us grow and maintain leadership. It was a strategic decision that has paid huge dividends in increased efficiencies and a great working relationship for both companies."
Now, with EXEControl, all of CRW's stores are integrated with corporate headquarters. Data is entered once and is instantly available wherever it is needed. The time that managers once spent creating reports in Excel has been eliminated. Commissions due from wireless service providers are now automatically tracked, as are renewal calls for cellular customers, inventory, and recurring billing cycles for pagers.
"We're getting a lot more performance from EXEControl than we were from the industry-specific software. The system works so well," says Grant, "that when we had the opportunity to acquire two new locations on short notice in January, 2006, the EXEControl Global Solutions (EGS) team had them up and running in less than a day."
Grant adds, "Fast response is typical for the EGS team. In the Christmas season last year, they were able to turn a potential disaster into a reason for celebration."
On Friday, December 16, Grant was returning with his family from Disney on Ice when he noticed cars in the parking lot at CRW's location at Delaware Plaza. Curious, Grant stopped and discovered that the company's Internet service, which links all the stores with headquarters, was out. Without it, operations would slow to a crawl.
Grant says, "I called EXEControl Global Solutions' President Allan Robison and told him the problem. He got in his car, personally picked up our servers at midnight, hosted them at EGS's headquarters, and had everything running when our stores opened Saturday morning. That was just in time for the biggest retail day in our company's history. Can you imagine the losses if our servers were down?"
Grant concludes, "EXEControl gives us countless small advantages in different aspects of our business. Each of those small advantages, exploited over time, becomes a big advantage. As a result, EXEControl gives a very large advantage that is helping us to carve out a market position in a very competitive business."
EXEControl is a comprehensive business system that encompasses all business functions, including production, administration, human resources, finances, technical, and marketing. Because of its broad capabilities, it has been custom-configured and fine-tuned to meet the needs of a wide range of individual businesses.
For more than 30 years, EXEControl Global Solutions has been providing software solutions to businesses. The key to EXEControl's success, says President Allan Robison, is close collaboration and a deep understanding of the client's business.
Robison says, "Many of our customers are in rapidly growing industries and need to respond quickly to change. That's why EXEControl Global Solutions relies on mvBASE - because of its flexibility and power."
EXEControl is a registered trademark of EXEControl Global Solutions.