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Frequently Asked Questions

   Installation Answers questions regarding the installation and uninstallation of TigerLogic ChunkIt!
   Updates Answers questions regarding updates to TigerLogic ChunkIt!
   Internet Explorer Answers questions specific to the operation of TigerLogic ChunkIt! with the Internet Explorer browser.
   Firefox Answers questions specific to the operation of TigerLogic ChunkIt! with the Firefox browser.
   Email Answers questions regarding the TigerLogic ChunkIt! Email Chunks feature.
   General Answers general TigerLogic ChunkIt! questions.

Frequently Asked Firefox Questions


After installing TigerLogic ChunkIt!, when FireFox starts up, I get the following message:

“FireFox has encountered a serious error and has stopped responding.“		 Following the introduction of Service Pack 1 for Windows Vista, a small percentage of Vista users experience this crash after installing ChunkIt!. A repair utility is available to users in this state. Please contact TigerLogic support for the utility and instructions on its use.
When installing TigerLogic ChunkIt! for Firefox, I get an unexpected installation error -203 message. Why is this occurring? A known issue exists in Firefox wherein the the files that store information about the extensions you have installed have become corrupted following the restart of Firefox.

The Mozilla Firefox team provides a series of steps to resolve the issue. Click Here for more information.

NOTE: You will need to install ChunkIt! again after following the steps provided by Mozilla.
Why does the following message display every time I open Firefox?

“Do you want the application "Firefox.app" to accept incoming network connections?"		 Your current security configuration does not allow new connections. To enable the Firefox connection:
  1. Open System Preferences and then click the Security icon.
  2. Click the Firewall tab.
  3. Select the Set access for specific services and applications option and then click the plus (+) button.
  4. Select Firefox from the list of applications.
After installing TigerLogic ChunkIt! for Firefox on my Mac system, upon restarting Firefox I get an unexpected error message indicating that ChunkIt! is not properly installed. Why is this occurring? TigerLogic ChunkIt! for Firefox is only supported for Mac users that have installed Firefox to the standard Applications folder. If Firefox has been installed to another folder or is being run from a mounted drive, ChunkIt! will not be allowed to install. To remedy this situation, uninstall Firefox and then re-install, ensuring that during the installation, you drag the Firefox icon to your Applications folder in the Mac Finder.
How do I install TigerLogic ChunkIt! for Firefox on my Mac system using the XPI file I downloaded/received? If you downloaded TigerLogic ChunkIt! for Firefox using a browser other than Firefox, or if you received the XPI file in an email, you will need to manually start the installation. To start the installation, select File > Open from the File menu, then select the XPI file (wherever it resides, for example on your desktop or in your downloads folder) and click Open.